Six Lessons Learned About Hospital Smartphone Integration

Amcom Software, a subsidiary of USA Mobility, Inc. has published a white paper that presents lessons learned from integrating smartphones with hospitals communication network. They have learned important lessons that can help other facilities make a smooth transition. At the end of the day, the goal is to get the right message to the right person, on the right device, at the right time.

A Preview of the Six Lessons

1. While the idea of completely replacing all pagers hospital-wide with smartphones gets people talking, it’s probably not a realistic goal

2. The many different communication devices in today’s hospitals need to be supported because they aren’t going away

3. Integration with the existing enterprise communications backbone is crucial for messaging accuracy and the effective use of smartphones (and other mobile devices)

4. Smartphones are enabling a paradigm shift in the way hospital staff communicate as well as how they work

5. Encryption is essential to protect patient privacy and meet industry compliance requirements

6. Opportunities for clinical collaboration are improved by integrating smartphones with nurse call and other point-of-care systems